ATCC, is seeking a full time direct hire Senior Customer Service Representative to work in a Hybrid role in Manassas VA. The Senior Customer representative should be able to multi- task and provide high level customer care experience.
The Senior Customer Service Representative is responsible for building and maintaining sustainable relationships with customers to achieve satisfaction. They manage incoming calls and emails to identify and anticipate customer needs and achieve satisfaction. They identify trends in customer complaints and share the information with Senior Management.
The Senior Customer Service Representative works on moderately difficult assignments. They apply acquired skills and utilize judgment in resolving issues or making recommendations within the organization’s policies and procedures.
Education and Experience:
Knowledge, Skills, and Abilities:
Founded in 1925, ATCC is a non-profit organization with a mission to acquire, authenticate, preserve, develop, standardize, and distribute biological materials and information for the advancement and application of scientific knowledge.
ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.