The Customer Service Representative is responsible for building sustainable relationships with customers to achieve satisfaction. They manage incoming calls and emails to identify customer needs and achieve satisfaction. They identify trends in customer complaints to be shared with Senior Management.
The Customer Service Representative works on assignments which are semi-routine in nature and applies acquired skills and the organization’s policies and procedures to complete tasks.
Education and Experience:
Knowledge, Skills, and Abilities:
Founded in 1925, ATCC is a non-profit organization with a mission to acquire, authenticate, preserve, develop, standardize, and distribute biological materials and information for the advancement and application of scientific knowledge.
ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.