ATCC is currently hiring for an Accounts Receivable Specialist to work a hybrid schedule in Manassas, VA (Mon/Wed/Fri remote and Tues and Thurs in office).  The Accounts Receivable Specialists are responsible for performing receivable bookkeeping activities to include updating billing information, generating, and distributing invoices, and monitoring and processing payments. They ensure detailed records concerning invoices, debits, and credits are maintained in the system of record. They ensure timely communication of statements and follow up on outstanding balances from customers, partnering with Customer Support resolving billing issues and reducing delinquency.

The Accounts Receivable Specialist works on assignments that are semi-routine in nature. They work within established procedure but understand when there is an occasional need for deviation from standard practice.  Please apply to be considered for both opportunities.  

1. Perform general bookkeeping duties of customers’ accounts to ensure efficient, timely and accurate payment of accounts.
2. Coordinate customer billing and collection activities. Prepare and send invoices as well as statements to facilitate collection efforts. Monitor and process payments. Generate routine reports.
3. Investigate and reconcile customer discrepancies and account transactions, including corresponding with the customer regarding reconciliation of the transactions. Elevate customer payment concerns outside of scope.
4. Monitor all customer accounts for non-payment, short payment, and delayed payment. Review customer accounts and invoicing procedures for accuracy.
5. Process lock box cash receipts, ACH and wire transfer payments to customer accounts.
6. Correspond by phone and email to existing customers on past due invoices. Answer customer questions and address inquiries. Update customer account information as needed.
7. Manage customer inquiries through CRM and ensure a timely resolution.
8. Verify validity of account discrepancies by working with internal stakeholders.
9. Provide support during the interim, annual, and other financial audits.
10. Maintain files and accounting documentation per organizational policy and procedure.

Education and Experience:

• High School diploma and 2-5 years' experience or equivalent experience.
• AX experience preferred.

Knowledge, Skills and Abilities:

• Attentive to detail with a high level of accuracy and ability to exercise sound judgment.
• Resourceful, diplomatic and professional; deliver outstanding customer service while managing relationships (both internal and external customers); a can-do attitude and work style that supports teamwork, collaboration and positive relationships.
• Adaptable and to be able to shift priorities and focus as departmental and/or business demands change.
• Strong analytical and organizational skills and be able to complete tasks in a timely manner.
• Excellent written and verbal communication skills.
• Follow all company safety practices, Standard Operating Procedures (SOP’s) and policies.

Other Duties:

• Perform other duties as assigned.

Founded in 1925, ATCC is a non-profit organization with a mission to acquire, authenticate, preserve, develop, standardize, and distribute biological materials and information for the advancement and application of scientific knowledge.

ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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