ATCC is seeking an Associate Customer Service Representative to join full time, hybrid role( expected to be onsite 1day )in Manassas VA at ATCC Headquaters. Ideal for candiates with one to four years of experience in a high- volume, customer contact environment .
The Associate Customer Service Representative learns to build relationships with customers to achieve satisfaction. They manage incoming calls and emails to identify customer needs and achieve satisfaction. They identify trends in customer complaints and document information for improvement.
The Associate Customer Service Representative works on assignments which are routine in nature and learns the organization’s policies and procedures to complete these assignments.
Education and Experience:
Founded in 1925, ATCC is a non-profit organization with a mission to acquire, authenticate, preserve, develop, standardize, and distribute biological materials and information for the advancement and application of scientific knowledge.
ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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