ATCC is seeking a Director, Customer Relations to work a hybrid schedule in Manassas, VA. Must have undergraduate degree and 12+ years of experience plus supervisory background.
The Director, Customer Relations is responsible for the strategy, planning, and execution of the organization’s overall customer experience goals. They champion a customer-centric culture to achieve greater customer satisfaction, increased efficiency, and profitability. They successfully influence other department leaders to ensure all other teams contribute equally to providing customers a seamless experience across multiple touchpoints.
The Director, Customer Relations is responsible for driving industry best-practices to continuously improve the customer experience. They leverage structured problem-solving to deliver data-driven solutions in alignment with the overall organizational strategy. They engage and empower employees at all levels to adeptly resolve issues, implement corrective actions, and proactively improve processes.
Education and Experience:
Knowledge, Skills and Abilities:
Founded in 1925, ATCC is a non-profit organization with a mission to acquire, authenticate, preserve, develop, standardize, and distribute biological materials and information for the advancement and application of scientific knowledge.
ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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