Founded in 1925, ATCC is a non-profit organization with a mission to acquire, authenticate, preserve, develop, standardize, and distribute biological materials and information for the advancement and application of scientific knowledge.
The Technical Service Specialist uses advanced customer service skills and product knowledge to resolve customer technical inquiries, including elevated inquiries and complaints. The incumbent serves as a liaison between Technical Service and other departments to identify and document information necessary to resolve customer issues in a time sensitive manner. This position recommends procedures and improvements to maximize the quality, accuracy and timeliness of technical service support. The Technical Service Specialist actively supports and complies with all corporate and program policies and procedures.
Education and Experience:
Knowledge, Skills and Abilities:
ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.