The Manager IT Infrastructure and Operations (IT I&O) is responsible for the efficient and effective delivery of all third-party and internally managed infrastructure used to support IT services across the enterprise. The scope of responsibility encompasses managing network infrastructure, server infrastructure, systems administration, desktop support, lab equipment, help desk and service management reporting. This person will have excellent technical infrastructure experience, strong project management acumen, solid vendor management skills and a service-oriented approach to infrastructure operations. A member of the IT leadership team, this role reports directly to Chief Information Technology Officer and works with the management at all levels of ATCC and information technology professionals to provide IT Services.
This position must work and think independently; duties of this position are to be completed under minimal guidance. Discretion in handling assigned responsibilities, including the ability to resolve problems and exercise good judgment while maintaining confidentiality. Functions are to be completed in a timely manner with acceptable quality.