Founded in 1925, ATCC is a non-profit organization with a mission to acquire, authenticate, preserve, develop, standardize, and distribute biological materials and information for the advancement and application of scientific knowledge.
The Senior Customer Support Administrator monitors and responds to Special/Contracted Distributors customer orders and inquiries in an independent, professional and timely manner. This includes the processing of requests for ATCC material and special orders into the enterprise system. The incumbent serves as liaison between the customers and ATCC internal operations and scientific staff. There may also be involvement with the external Project/Contract Officers. The incumbent also implements marketing programs as assigned. The Senior Customer Support Administrator actively complies with all ATCC corporate and program policies and procedures.
Education and Experience:
Knowledge, Skills and Abilities:
ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.