Founded in 1925, ATCC is a non-profit organization with a mission to acquire, authenticate, preserve, develop, standardize, and distribute biological materials and information for the advancement and application of scientific knowledge.
The Supervisor, Customer Service selects, trains, coordinates and directs the activities of a Customer Service staff, in support of the permit, order confirmation and export documentation functions. The incumbent ensures that prompt and timely service is provided to both internal and external customers and the processing of new account applications. The Supervisor, Customer Service measures and records level of departmental accuracy. Incumbent reviews service procedures and ensures performance standards for productivity are met. The Supervisor, Customer Service actively supports, complies with and enforces all ATCC corporate and program policies and procedures.
Education and Experience:
Knowledge, Skills and Abilities:
ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.