Founded in 1925, ATCC is a non-profit organization with a mission to acquire, authenticate, preserve, develop, standardize, and distribute biological materials and information for the advancement and application of scientific knowledge.
The Associate Technical Service Representative responds to technical inquiries from customers in a competent, professional, and timely manner. The incumbent serves as a liaison between the customer and the ATCC scientific staff, triaging inquiries that are beyond the scope of the Associate Technical Service Representative’s expertise. The TSR also provides support and assistance to Customer Service and the Marketing department. The TSR actively supports and complies with all ATCC corporate and program policies and procedures.
Education and Experience:
B.S. degree in a biological science and 1 to 3 years of related experience are required. Proficiency with computers and their applications is required. Experience in technical service, customer service, and/or experience in a laboratory is preferred.
Knowledge, Skills and Abilities:
ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.