• Inside Sales Specialist

    Job Locations US-VA-Manassas
    Job ID
    Sales & Marketing
  • Overview

    Founded in 1925, ATCC is a non-profit organization with a mission to acquire, authenticate, preserve, develop, standardize, and distribute biological materials and information for the advancement and application of scientific knowledge. 

    The Inside Sales Specialist is responsible for leveraging ATCC’s extensive capabilities, products and services portfolio to the assigned territory, focusing on the academic and smaller for profit research markets to extend the company’s reach and accelerate revenue growth and profitability. The Inside Sales Specialist works as part of the Sales and Marketing team with both existing and prospective customers by leveraging marketing initiatives, managing leads, qualifying prospects and closing sales to increase revenue of ATCC products and services via phone, email and social media contact. The incumbent actively supports and complies with all ATCC corporate and program policies and procedures.


    The Inside Sales Specialist works under some supervision. Functions are to be completed in a timely manner with acceptable quality. 


    1. Identifies, evaluates and executes opportunities to supply products, services and capabilities to both existing and prospective customers.
    2. Surpass revenue targets in assigned territory. 
    3. Conducts outbound calls with existing customers to maintain relationship and revenue, increase awareness of the breadth of ATCC product offering, and close additional sales by cross- and up-selling. 
    4. Conducts outbound calls to new contacts, both those provided by marketing activities (email, site registrations, tradeshow leads, etc.) and by the Inside Sales Specialist’s own efforts, to expand the customer base within the assigned territory.  
    5. Works with Marketing & Sales teams to help organize and support seminars, workshops, trainings, and scientific meetings within the assigned territory. 
    6. Creates and maintains customer records within the designated systems (e.g. CRM) to track customer contacts, buying preferences, and other key data. 
    7. Works with internal functions such as marketing, manufacturing, technical services and customer care as part of extended team to provide a seamless, high quality customer experience while growing the business. 
    8. Serves as a conduit of both customer and competitor information to ATCC for the purposes of providing customer suggestions and feedback, market trends, and new product needs.
    9. Handles inbound requests for special pricing or terms when requests are outside the limits of Customer Care personnel.
    10.  Performs other related duties as assigned.


    Education and Experience:


    BS/BA in a life science field and a minimum of three (3) years of experience working in a marketing, sales, technical service role or in a cell culture or microbiology lab position are required.


    Knowledge, Skills and Abilities:

    • A scientific background and familiarity with sales, marketing and business skills is required.
    • Knowledge of molecular assays and pre-clinical biopharmaceutical development is a plus.
    • Demonstrated strategic thinking, business instincts, creativity, and sound judgment are required.
    • Strong negotiation skills are required, accompanied by effective interpersonal, consensus building, and influencing skills. Ability to effectively negotiate with and influence potential clients and internal staff required.
    • Familiarity with a variety of sales concepts, practices, and procedures is an asset.
    • Demonstrated track record of being pro-active and assertive in accomplishing goals.
    • Proven ability to think strategically and problem solve.
    • Proven relationship building skills required.
    • Excellent communication skills, including writing, articulating, listening, and questioning skills required. Must be able to communicate effectively with individuals at all levels inside and outside the company and in a variety of disciplines regarding business, scientific, and regulatory principles and practices.
    • Excellent planning, time management, organizational, and prioritization skills are required.
    • The ability to effectively shift priorities and work at a rapid pace required. Ability to prioritize and handle multiple tasks and complete customer contacts in a timely and orderly fashion. Desire to work in a dynamic and fast paced environment.
    • Highly motivated and capable of working effectively as part of a dynamic team.
    • Strong organizational skills and attention to detail, especially in respect to correspondence and in reviewing associated documents.
    • Travel up to 5% may be required.

    ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


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