Founded in 1925, ATCC is a non-profit organization with a mission to acquire, authenticate, preserve, develop, standardize, and distribute biological materials and information for the advancement and application of scientific knowledge.
The Manager, End-User Computing is responsible for overseeing the desktop support and help desk personnel, as well as the overall service management function for Information Technology. This manager will direct the activities of the personnel responsible for resolving end-user issues with workstations, printers, monitors and other end-user devices as well as provide oversight for the help desk operations. Position will implement or facilitate ITIL-based service management best practices designed to manage risk, improve end-user relationships and provide cost effective IT services. Will facilitate IT reporting of service level performance and interface with ATCC leadership and individual performers throughout the organization.
This position interacts frequently with internal and external personnel; must work and think independently as well as in teams; duties of this position are to be completed under minimal guidance. Discretion in handling assigned responsibilities, including the ability to resolve problems and exercise good judgment while maintaining confidentiality. Decision making is a key component of this position, and decisions have a serious impact on the overall success of the Organization. Functions are to be completed in a timely manner with acceptable quality.
Education and Experience:
Knowledge, Skills and Abilities:
Excellent written and verbal communication skills, including excellent listening skills to communicate clearly, concisely and effectively.
Experience working with multiple privacy and regulatory requirements and associated cybersecurity ramifications including:
ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.