ATCC

  • Desktop Support Specialist

    Job Locations US-VA-Manassas
    Job ID
    2018-2060
    Department
    Information Technology
    Posted Date
    5/24/2018
  • Overview

    Founded in 1925, ATCC is a non-profit organization with a mission to acquire, authenticate, preserve, develop, standardize, and distribute biological materials and information for the advancement and application of scientific knowledge. 


    The Desktop Support Specialist is responsible for the installation and maintenance of workstations and resolving end user problems. The Desktop Support Specialist possesses intermediate knowledge of PC Desktop Operating Systems including connections to the network, configuration and troubleshooting.  The incumbent actively supports and complies with all ATCC corporate policies and procedures.  Discretion in handling assigned responsibilities, including the ability to resolve problems and exercise good judgment while maintaining confidentiality. Duties are to be completed in a timely manner with acceptable quality.

    Responsibilities

    1. Provides support for workstations including network troubleshooting and complex application issues.
    2. Monitors and responds to calls received through the Helpdesk.
    3. Assists with upgrading of client operating systems; as directed.
    4. Utilizes Network Monitoring tools to notify Administrators when a problem occurs.
    5. Troubleshoot, researches and resolves problems related to operating systems and applications in a timely and accurate manner.
    6. Maintains an accurate log of all Helpdesk activities.
    7. Installs and tests new desktop components, new applications, operating systems and upgrades to ensure compatibility with overall networking operations.

    8.  Other ancillary duties as assigned.

    Qualifications

    Education and Experience:

    • A minimum of an AS degree in technical IT discipline is required.
    • Three (3) years of related IT experience is required. Technical certifications may be substituted in part for experience and/or education.
       

    Knowledge, Skills and Abilities:

     

    • Knowledge of PC/Network system practices is also required.
    • Skills and abilities sufficient to perform the essential functions such as research, communication with employees and vendors, and technical skills (configurations, wiring, etc.) are required.
    • Excellent written and verbal communication skills, including excellent listening skills to communicate clearly, concisely and effectively.
    • Strong interpersonal skills, including conflict resolution with individuals in high stress situations.
    • Self-starter, motivated and takes initiative; strong interpersonal and problem-solving skills; able to work collaboratively with all levels of staff to resolve problems and external partners to maximize performance, creativity, problem solving and results.
    • Resourceful, diplomatic and professional; deliver outstanding customer service while maintaining a pleasant phone present; with strong analytic abilities, an attitude and work style that supports teamwork, collaboration and positive relationships.
    • Follow all company safety practices, Standard Operating Procedures (SOP’s) and policies.

     

    Preferred Qualifications: 

    • Intermediate Knowledge of Windows Client Operating Systems.
    • Intermediate Knowledge of Microsoft Office Applications.
    • Ability to troubleshoot and repair PC hardware.
    • Knowledge of core network services used by all desktops including internet, printing, et cetera.
    • Other applications as defined by the ATCC.

    ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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