Licensing Support Specialist

Job Locations US-VA-Manassas | US-MD-Gaithersburg
Job ID
Corporate Development


Founded in 1925, ATCC is a non-profit organization with a mission to acquire, authenticate, preserve, develop, standardize, and distribute biological materials and information for the advancement and application of scientific knowledge.  

The Licensing Support Specialist responds to inquiries from customers in a competent, professional and timely manner. The incumbent serves as a liaison between internal and external customers and Licensing staff, triaging inquiries to assigned Licensing staff. The incumbent also provides support and assistance to the Licensing and Licensing Compliance staff. The incumbent actively supports and complies with all ATCC corporate and program policies and procedures.



  1. Responds to customers’ inquiries received via telephone, electronic means (fax, web and email) and mail relating to ATCC Licensing and Intellectual Property, including, but not limited to, the Licensing inbox and the Licensing voicemail.
  2. Conveys Licensing information to customers utilizing various ATCC databases and search functions. Routinely answers questions concerning the Material Transfer Agreement; the deposit, processing and release of biological materials; and information related to ATCC Licensing and Intellectual Property.
  3. Supports Customer Service and Licensing staff by providing information thereby assisting them with timely completion of order processing and initiation of license negotiations, respectively.
  4. Serves as the primary liaison between customers and Licensing staff. Answers customer inquires, and resolves customer complaints or concerns within the scope of this position, but is able to recognize when assistance is required by the Licensing staff. The LSS may provide support to the Licensing group or the Licensing Compliance group as needed.  These functions can include:  answering routine, information based questions, processing agreed upon Material Transfer Agreements, agreed upon Deposit Agreements and invoicing requests in a timely manner.
  5. Supports CAU and Licensing Compliance processes by proactively reviewing executed Deposit Agreements for financial and reporting obligations, tracking accessioned materials through the CAU and preparing royalty payments within contract specifications. The Licensing Support Specialist will also prepare, support, and serve as the primary contact for external technology transfer distribution reports for materials purchased under the Material Transfer Agreement.
  6. Enters pending and executed contracts and data in the Inteum database.
  7. Demonstrates familiarity with software applications and competency in navigating required databases.
  8. Performs other related duties as assigned.


Education and Experience:

B.S. or B.A. degree required. B.S. in science or related discipline preferred and minimum of 1-2 years related work experience with demonstrated increasing levels of responsibilities.  Experience in technical service, customer service, intellectual property and/or experience in a paralegal environment is preferred. Proficiency with databases is required.


Knowledge, Skills and Abilities: 

  • A strong scientific, financial or business background
  • Strong verbal and written skills
  • Excellent interpersonal skills
  • Ability to handle multiple tasks and complete customer contacts in a timely and orderly fashion
  • Must be able to work independently as well as a part of a team
  • Strong organizational skills and attention to detail, especially in respect to correspondence and in reviewing legal documents
  • Ability to prioritize 

ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


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