Founded in 1925, ATCC is a non-profit organization with a mission to acquire, authenticate, preserve, develop, standardize, and distribute biological materials and information for the advancement and application of scientific knowledge.
The Senior Customer Service Representative makes and receives telephone calls for the purpose of taking orders, answering non-technical questions, and handling escalated customer calls and implementing marketing programs as assigned. The incumbent processes the associated paperwork and performs data entry as it relates to the processing of orders and customer data. The Senior Customer Service Representative is responsible for assigned key accounts and provides regular customer follow-up. The incumbent complies with all ATCC corporate policies and procedures
Education and Experience:
A high school diploma or equivalent and four or more years customer service experience in a high-volume, customer contact environment are required.
An Associate’s or Bachelor’s degree may, in part, be substituted for relevant work experience.
Knowledge, Skills, and Abilities:
ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.