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Director of Operations, Services

Director of Operations, Services

Job ID 
Job Locations 
Standards Research Center
Posted Date  

More information about this job


Founded in 1925, ATCC is a non-profit organization with a mission to acquire, authenticate, preserve, develop, standardize, and distribute biological materials and information for the advancement and application of scientific knowledge. 

Provides daily direction, leadership as well as strategic vision to SRC Services Operations to ensure smooth, cost effective, continuous and optimized provision of Services in support of business unit and corporate goals. The incumbent establishes broad program objectives, analyzes critical performance indicators, costs, resources and operational initiatives and participates in the development of strategic plans to ensure current and continued success. The incumbent actively supports, complies with and enforces all ATCC policies and procedures.


  1. Oversees execution and delivery of Services to meet customer expectations, budget and contract requirements.
  2. Establish and monitors key performance metrics driving Services performance in the areas of: on-time-delivery, service quality, cost, and quality/compliance. Establish Service Level Agreements (SLAs) with key functional groups to support these metrics.
  3. Ensures an effective transfer and implementation of new service offerings in conjunction with SRC, Operations, Marketing, Sales, Business Development, Manufacturing Support, and QA, QC.
  4. Works with Operations to develops and implement processes and procedures to reduce cost, improve quality, improve safety, and increase production and expand capabilities as determined by business unit and corporate strategy. Continuously evaluate and improve Services capability through regular benchmarking of industry best practices.
  5. Works with cross-functional teams to ensure that facilities are operational and maintained in a manner to support corporate objectives as well as ensuring resources are assigned appropriately to support and grow Services. Develops expansion plans where required to support the business and optimize success.
  6. Implements and develops training, productivity and technology improvements.
  7. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Has authority either directly or through recommendations for employment decisions to include selection, training, performance evaluations, counseling, promotions and terminations.
  8. Ensures compliance to the Company’s Quality Systems and regulatory requirements.
  9. Supports and contributes to Business Units and Corporate strategic planning and budgeting.
  10. Enforces Company directives and safety policies.


Education and Experience:

Bachelor’s degree in a technical discipline such as engineering or life science required. Advanced degree, MBA or equivalent experience desirable.  A minimum of ten years experience in services/biosciences operations and/or development with minimum 5 years management experience required.


Knowledge, Skills and Abilities:

  •  Strong knowledge of the bioservices operations, technologies, processes and regulatory requirements (ISO, cGxP) .
  • Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to effectively present information to senior management, public groups, and/or Boards of Directors.  
  • Excellent written and verbal communication skills. 
  • Excellent interpersonal skills.

ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.